Frequently Asked Questions

Find quick answers to common questions about our Facebook video downloader

Need Help? We've Got Answers

Browse through our most frequently asked questions to find solutions to common issues and learn more about how to use our service effectively.

General Questions

What is FB Video Saver?

FB Video Saver is a free online tool that allows you to download videos from Facebook to your device. You can save videos in various qualities and formats for offline viewing.

Is FB Video Saver free to use?

Yes, FB Video Saver is completely free to use. There are no hidden charges, subscription fees, or registration requirements.

Do I need to create an account to use the service?

No, you don't need to create an account or register. Our service works instantly without any sign-up process.

What devices are supported?

FB Video Saver works on all devices including:

  • Windows, Mac, and Linux computers
  • Android phones and tablets
  • iPhones and iPads
  • All modern web browsers

Download Issues

Why can't I download a video?

There could be several reasons why a video won't download:

  • The video URL is incorrect or incomplete
  • The video is private or restricted
  • Facebook has changed their video structure
  • Your internet connection is unstable
  • The video has been removed from Facebook

Make sure you're using the correct video URL and try again.

How do I get the Facebook video URL?

To get a Facebook video URL:

  1. Go to Facebook and find the video you want to download
  2. Click on the video to open it
  3. Copy the URL from your browser's address bar
  4. Paste the URL into our downloader tool

The download is taking too long. What should I do?

If your download is slow, try these solutions:

  • Check your internet connection speed
  • Try downloading a lower quality version
  • Close other tabs and applications
  • Try again during off-peak hours
  • Use a different browser

Can I download private Facebook videos?

No, you can only download videos that are publicly accessible or that you have permission to view. Private videos, friend-only videos, or videos from closed groups cannot be downloaded through our service.

Quality & Format

What video qualities are available?

We typically offer multiple quality options:

  • HD (1080p) - Highest quality
  • SD (720p) - Good quality with smaller file size
  • Low (480p) - Basic quality for faster downloads
  • Audio Only - MP3 format for just the audio

Available qualities depend on the original video's upload quality.

What formats are supported?

We support the following formats:

  • MP4 - For video downloads (compatible with most devices)
  • MP3 - For audio-only downloads

Can I choose the download format?

Yes, you can choose between video (MP4) and audio-only (MP3) formats. After pasting the URL, you'll see options for both video and audio downloads.

Why is HD quality not available for some videos?

HD quality may not be available if:

  • The original video was uploaded in lower quality
  • Facebook has compressed the video
  • The video is from an older upload
  • Technical limitations prevent HD extraction

Privacy & Security

Is it safe to use FB Video Saver?

Yes, FB Video Saver is completely safe to use. We:

  • Don't require any personal information
  • Don't install any software on your device
  • Don't store your downloaded videos
  • Use secure HTTPS connections
  • Don't track your browsing activity

Do you store my downloaded videos?

No, we do not store any videos on our servers. The videos are processed in real-time and downloaded directly to your device. We only temporarily process the video URL to generate download links.

Is downloading Facebook videos legal?

Downloading videos for personal use is generally acceptable, but you should:

  • Only download content you have permission to download
  • Respect copyright laws
  • Don't redistribute downloaded content without authorization
  • Use downloaded videos for personal purposes only

We encourage users to respect intellectual property rights.

Do you collect any personal data?

We collect minimal data necessary for the service to function:

  • Facebook video URLs (temporarily processed)
  • Basic usage analytics (anonymous)
  • No personal identification information

See our Privacy Policy for more details.